Made to order items are exchangeable or returnable for store credit only

Made to measure items are non refundable

Made to order & made to measure pieces are shipped directly to you from our overseas factory once they are finished.

We ship from our factory using Fedex Express International which takes a minimum of 5 days and a maximum of approx 9 days worldwide. Duties and taxes are covered by us.

The shipping time does not include the time to make the piece(s). Please factor this in when ordering!

Made to order & made to measure pieces can only be cancelled within the first 24 hours after purchase. We purchase the fabric and trimmings for each order the next working day after the order being placed and begin working on the piece.

All you need is a tape measure! While it's easiest to have someone else take your measurements, it can be done by yourself.  Just stand in front of a mirror so that you can see that you have the tape in the right position.

Ideally, you should be measured wearing only your undergarments. Do NOT measure yourself wearing jeans, sweats, or other bulky clothing. It DOES make a difference!

Because the body is soft, it can be a bit difficult to know exactly how tight to pull the tape around the body. The tape should be a bit snug, but not tight - it should not "dig in" or make an indentation in the body.  It should not be loose, either!  Just wrap the tape around the area of the body being measured and hold it in place.  You should be able to put a finger behind the tape, but no more than that. 

For made to measure items, please measure yourself as follows and include these in the notes section at checkout;

BUST - Measure the bust at the fullest part. Measure all around the body (total circumference)

WAIST - Measure the waist where the body bends.  It helps to bend side to side to identify exactly where to measure. Measure all around the body (total circumference)

HIPS - Measure the hips at the fullest part, measure all around the body (total circumference)

If you would like to include specific length measurements, you may do so. Please be very specific as to where the given measurement starts and ends, i.e begins at the front waistline and finishes to the length you would like your item.

If you need any help, please don't hesitate to message us!